This is my humble request to Airtel and their agents.
I was a loyal customer of Airtel. However given their substandard network in Mumbai which ceases to catch a network tower at half the locations, I was contemplating a shift. Couple of months back the billing department became creative and added a couple of services I didn’t subscribe. Follow ups didn’t yield any result. Finally, after considering the increasing late fees on the outstanding amount, I decided to absorb the loss of few hundreds and paid the bill few days back.
Despite paying the bill, I got threatening emails and calls from recovery agents. I told the first one that I have made the payment. Two days later another guy called on my office land line asking for the outstanding money. Yesterday they called my friend on his mobile asking where I am and told him that I have not paid the bill. Couple of minutes back my boss told me that he got a call from Airtel with a similar story. Man! This is height of audacity!
I dont know how on earth you Airtel guys got my office land line number or the number of my friend (an Idea customer) or my boss (a Tata Indicom customer). And what are you following for? I have already made my payment. I could upload the receipt. But I’m not able to do so because I cant access my account online (as always) as your server is down (as always again. This is what the error I get.
Since system maintenance is in progress, you will not be able to access your web account. Please try after sometime. We regret the inconvenience caused.
I’m warning you guys. If you try to extort a non existent over due again, I’ll file a police complaint! And I mean it.